Merseyrail foi nomeado como o operador ferroviário mais pontual do país pelo segundo ano consecutivo - com 96,36% de seus trens funcionando no prazo. “Delivering a world class railway for the Liverpool City Region is our main goal at Merseyrail, and we are thrilled to have achieved this in 2019.
It also achieved its best performing year ever in 2019 – with the oldest passenger fleet in the UK.
Speaking about the results, Zoe Hands, Operations Director at Merseyrail, said: “Delivering a world class railway for the Liverpool City Region is our main goal at Merseyrail, and we are thrilled to have achieved this in 2019.
“These punctuality results cement the fact that Merseyrail is consistently one of the best performing rail operators in the country and I’m so glad we can put our region on the map when it comes to the best train services in Britain.
“Our passengers estão no centro de tudo o que fazemos, e isso se reflete nos resultados que obtivemos, apesar de algumas condições desafiadoras nos últimos doze meses. do nosso desempenho devido aos seus incansáveis esforços e sucesso na melhoria da confiabilidade da infraestrutura no ano passado. ”
“We would like to show our gratitude to Merseytravel and our service partners the British Transport Police, Stadler, Stadium and Carlisle who have worked with us to achieve this record breaking result.
“However, our special thanks has to go to Network Rail who have been the bedrock of our performance owing to their tireless efforts and success in improving infrastructure reliability this past year.”
“ “Também temos nossa nova frota de trens a serem ansiosos, o que tenho certeza, com o tempo, nos levará a um pouco de experiência em que a experiência em um número de atendimento de passageiros. O país e a região são tão ruins que é ótimo ver que a rede MerseyRail está com um bom desempenho, reforçando o nível de serviço que trabalhamos duro para alcançar. Rota, disse: “Há muito trabalho duro em todo o noroeste, com nossos parceiros operacionais de trem e frete, para identificar áreas de melhoria que podem fazer uma grande diferença para a confiabilidade e resiliência da rede ferroviária. Estamos tentando fazer mais para dar aos passageiros o melhor serviço que eles merecem. Em todo o setor, incluindo ser nomeado Maior Lugar para trabalhar no National Rail Awards e ganhar o Prêmio Excelência em Sustentabilidade e Sociedade no British Quality Foundation Awards em maio.
Cllr Liam Robinson, Liverpool City Region Combined Authority Transport Portfolio Holder, said: “At a time when some rail services in other areas of the country and region are so poor, it’s great to see that the Merseyrail network is performing well, reinforcing the level of service that we work hard to achieve.
“It’s an exciting time for us, with the new fleet due to start arriving on our network later this year, further strengthening our commitment to provide a reliable service for Merseyrail passengers.”
Phil James, Regional Director for Network Rail’s North West route, said: “There is a lot of hard work taking place across the North West, with our train and freight operating partners, to identify areas of improvement that can make a big difference to the reliability and resilience of the rail network. We’re trying to do more to give passengers the better service they deserve.
“I’m happy to see this hard work pay off in the Liverpool City Region, for Merseyrail passengers. I’m also very proud of our continued work with Merseytravel and Merseyrail on an extensive programme of work to bring new trains onto the network.”
The past year has seen Merseyrail scoop coveted awards across the industry, including being named Greatest Place to Work at the National Rail Awards and winning the Excellence in Sustainability and Society Award at the British Quality Foundation Awards in May.
