Perfil:
Opal é uma instituição de caridade baseada em Oldham que fornece serviços de advocacia independentes, serviços diurnos e atividades para pessoas que têm deficiência de aprendizado e pessoas autistas. Tudo o que fazemos. ”
Their vision is – “a world where people with a learning disability and autistic people have the same life chances as everybody else. The values of voice, choice, and equality for people with a learning disability and autistic people are at the heart of everything we do.”
Opal opera há 40 anos e continua a aumentar seus serviços. Parcerias com a ação juntos, o Conselho de Oldham e muitas outras organizações voluntárias significam que seus serviços são abrangentes e eficazes. Houve alguns problemas em andamento com o sistema e a eficiência do atendimento ao cliente, e a conectividade da Internet provou ser problemática, às vezes devido a falhas no prédio do conselho onde o serviço de opala se baseia. Ter problemas resolvidos por um técnico prontamente se mostrou difícil e, por sua vez, teve um impacto negativo na caridade. Foi após um episódio particularmente inconveniente que um novo provedor foi procurado. Gary disse que achava que o Red Rock atendeu às necessidades do Opal e tinha uma boa reputação, especialmente com seu atendimento ao cliente. Cada membro da equipe com barulho mínimo. Conversas com Sarah Chapman tranquilizaram Michelle que a transição seria suave, perfeita e acessível. O sistema foi atualizado, fornecendo um serviço mais eficiente e maior conectividade. O suporte da equipe de atendimento ao cliente eficiente significou que as atualizações e os problemas são abordados em tempo real, dando confiança opal a que o serviço não será pausado devido a problemas de comunicação. OPERAÇÕES
Problem:
Chief Executive Michelle Anderson has been in post for two years and has worked within OPAL for eleven years.
Michelle recognised the need for the telecommunications to be upgraded. There were some ongoing issues with the system and the efficiency of the customer service, and internet connectivity proved to be problematic, sometimes due to faults within the council building where the OPAL service is based. Having issues resolved by a technician promptly proved difficult and, in turn, had a negative impact on the charity. It was after a particularly inconvenient episode that a new provider was sought.
Introduction:
Gary, who is based at Positive Steps, recommended Red Rock Communications, and provides IT support for OPAL. Gary said he thought Red Rock would meet OPAL’s needs and had a good reputation, especially with its customer service.
As the present contract was ending, Michelle contacted Red Rock.
Process:
The “switchover process was smooth and efficient,” Michelle said and thanked the Red Rock team for their constant support.
The Red Rock team installed the new phone system and individually trained each staff member with minimum fuss.
Michelle had initially been anxious about the change, apprehensive that it would cause a pause in OPAL’s services. Conversations with Sarah Chapman reassured Michelle that the transition would be smooth, seamless, and accessible.
The OPAL staff team are pleased with the change to Red Rock, and they have five functioning phones and an increased internet connection.
Benefits & Results
The benefits of switching providers to Red Rock have been multiple; the system has been upgraded, providing a more efficient service and increased connectivity. Support from the efficient customer services team has meant that upgrades and issues are addressed in real-time, giving OPAL confidence that the service will not be paused because of communication issues.
The presence of the Red Rock team within OPAL has helped them understand how OPAL operates and how people benefit from the service.
The benefits have resulted in
- No overdue issues
- Efficiently run operations
- Novos recursos padrão da indústria, sem custo extra
- Tutoriais regulares do produto, conforme solicitado
- 24/7 Acesso à equipe de suporte
- Produtividade aprimorada de que o SMAILENTIONEMENTATIONEMENTEMENTEMENTEMENTEMENTEMENTEMENTEMENTEMENTEMENTEMENTEMENTE EMPROTIVIDADE EMPROTIVIDADE DOUNDA EMPROTIVIDADE EMPEDIMENTATION4 44 4444 REDIMENTO4 44 ELAPELATION4 44 EMEGRATION4 44 44 44 Redes Redes 344 e o saldo da vida útil e da vida útil. Eles se beneficiariam da parceria com comunicações internas e dos boletins e podcasts regulares.
- A healthy work-life balance
- Directory set up
OPAL gave positive feedback regarding the smooth transition to Red Rock Communications and said they would benefit from the partnership with internal communications and from the regular newsletters and podcasts.
