Em 16 de janeiro, organizamos nossa conferência mais dinâmica e inspiradora até o momento, reunindo algumas das vozes mais apaixonadas na hospitalidade e além do tópico -chave das pessoas! 2025-#NATIONSERVICEINHOSPITALIDADE
With just over 100 attendees, the room was alive with energy, ideas, and community spirit.
Here’s a look back at the highlights from the day:
Kicking Things Off: Hospitality 2025 – #NationServiceInHospitality
Começamos forte com @thehospitalityHero, entregando uma mensagem importante com o lançamento de um pré-lançamento para iniciar uma campanha para obter 1 milhão de anos de 16 a 24 anos, não em educação, emprego ou treinamento em um serviço nacional compulsório em hospitalidade. Uma enorme oportunidade de ajudar tanto a indústria da hospitalidade e também apoiar a nova e crescente pandemia de jovens que não desenvolvem suas habilidades sociais de comunicação, engajamento, ética de trabalho, etc-todas as quais a hospitalidade é uma verdadeira entrega. Painel
It was a refreshing reminder of how important it is to tackle these issues head-on with collaboration and innovation.
Independent Hospitality Panel
Em seguida, mergulhamos nas realidades de ser um "negócio solo" em hospitalidade. O painel, com Monica ou Steven Hesketh e Prem Odedra-Jethwa, era cru, real e incrivelmente relacionável. Prem tocados nas ferramentas e tecnologia por aí para apoiar os independentes de tantas maneiras diferentes de ajudar sua entrega, custos e experiência geral e Steven abordou levemente a necessidade de colaboração com outros negócios, institutos educacionais e também estar atento às expectativas ambientais cada vez maiores. Charlotte Jenkins lançando luz sobre seu mundo. Serviço de emergência. Enorme ênfase em fraude, e o aumento das empresas de ataques baseadas em TI estão enfrentando e como o apoio está lá fora. A história de Rachel de co-fundador do Moneypenny com seu irmão inspirou a todos, a Craig Weeks compartilhando a sua carreira na carreira.
Monica’s perspective as both a hotel consultant and inspector resonated deeply, especially when she touched on the importance of staying true to your vision as an independent operator. Prem touched on the tools and tech out there to support Independents in so many different ways to aid their delivery, costs and overall experience and Steven touched lightly on the need for collaboration with other businesses, education institutes and also being mindful of the ever increasing environmental expectations.
Recruitment and Temp Agencies
Our second panel challenged perceptions around recruitment agencies, with Stephen Ramsden, Jack Mitchell, and Charlotte Jenkins shedding light on their world.
Describing themselves as the “emergency service” for hospitality, they emphasised the hidden costs and challenges of agency staffing, from overheads to navigating the new National Insurance increases.
This panel sparked real “aha” moments in the audience and the fact that Industry needs to embrace Recruitment Agencies as a super power to support your business and not always an emergency service.
In Conversation with Dan Price
After lunch, we shifted gears with Dan Price, Police and Crime Commissioner for Cheshire.
His insights into safety and policing within the industry were thought-provoking and practical, leaving attendees with strategies to take back to their own businesses. Huge emphasis on Fraud, and the increasing IT based attacks businesses are facing and how support is out there.
People First Panel: Wider Industry Lessons
This panel stole the show as Craig Weeks, Craig Brown, and Rachel Clacher shared their stories.
Craig Brown’s journey from homelessness and addiction to successful business owner was deeply moving, while Rachel’s story of co-founding Moneypenny with her brother inspired everyone, to Craig Weeks sharing his from the ground up career path.
A filosofia de Rachel de criar locais de trabalho que as pessoas desejam estar e seu trabalho com a instituição de caridade "nós nos importamos com a lacuna" havia lembretes incríveis do poder dos negócios orientados a propósitos. "The Queen Bee", trouxe o círculo completo do evento. Sua conversa sobre a construção da comunidade em seus negócios deixou o público zumbindo com idéias e determinação. Takeaways tangíveis, todos ficaram motivados para fazer a diferença em seus negócios. Especial. Tão incrível. Downtown in Business
Many attendees left this session visibly emotional, calling it the most inspiring part of the day.
Confidence and Inclusion with Dani Wallace
Our final keynote from Dani Wallace, “The Queen Bee,” brought the event full circle. Her talk on building community within your business left the audience buzzing with ideas and determination.
She reminded us that great businesses aren’t just about profits—they’re about people, purpose, and the connections we foster.
A Day to Remember
The day wrapped up with great feedback from attendees, many of whom said it was our best conference yet!
From the inspiring stories to the tangible takeaways, everyone left feeling motivated to make a difference in their businesses.
We believe that “surprise and delight” is at the very heart of great hospitality, and it’s a philosophy I embed into all my businesses.
Whether it’s a complimentary glass of champagne for a birthday or a free dessert for an anniversary, these small gestures make customers feel truly special.
With this in mind, we wanted to give our conference attendees a little something extraordinary—so we surprised everyone with a ticket to DevaFest, a family-friendly festival right here in Cheshire, which I’m thrilled to say I’ve recently become a joint owner of.
DevaFest is all about joy, community, and creating unforgettable memories, and it felt like the perfect way to thank our attendees for making the day so incredible.
Special thanks to our incredible venue, which offered great parking and easy train access, our sponsors who we couldn’t go this without, and to everyone who made the lunch service seamless and enjoyable.
